Frequently Asked Questions
Everything you need to know about InaEssentials products and services
Are InaEssentials products 100% natural?
Yes, we pride ourselves on using pure, organic ingredients harvested directly from our family gardens. Our floral waters and oils are produced through traditional steam distillation without any synthetic additives or artificial fragrances.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the region. We offer free shipping on all orders over $50. Once your order is dispatched, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange. Please contact our support team to initiate the process.
How should I store my floral waters?
To maintain the potency of the natural ingredients, we recommend storing your InaEssentials products in a cool, dark place away from direct sunlight. Some customers prefer keeping them in the refrigerator for an extra refreshing effect.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Are your products tested on animals?
No, InaEssentials is strictly cruelty-free. We never test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.